FuseMetrix Group

About FuseMetrix Group

The FuseMetrix Group has an insatiable appetite for continuously accumulating the highest possible level of skills, expertise and practical know-how. The FuseMetrix platform was built from the ground up, working its way through every detail of the organisations we serve. We have been constantly improving it since 2002.

Today, we carry on investing in FuseMetrix to maintain its continual improvement. We believe it’s the most competitive, whole business management system available. Everyone in the FuseMetrix team focuses on exceeding customer expectations and taking ownership of achieving excellence in service delivery. This is why we have earned such a sought-after customer base.

We are passionate about customer service, the solutions we provide, and the people we work with.

FuseMetrix either works directly with clients or alongside consulting firms to help you with:
  • reviewing your systems and infrastructure
  • understanding your existing and future business system needs
  • defining, planning, managing and delivering projects
  • designing and developing complex applications.

Senior management/key contacts

Although members of our workforce are working on projects throughout the world, the FuseMetrix head office in Milton Keynes is the powerhouse of progress behind our product development. The FuseMetrix founders are:

Matthew Ballinger

Founder and CEO of multiple successful businesses, Matthew has vast experience in business process analysis, web application development and e-commerce.

Richard Irwin

After completing a doctorate in physics, Dr Richard Irwin went on to run his own contracting company before joining forces with Matthew Ballinger at Web Office Systems, which later became FuseMetrix, as Technical Director, overseeing the development teams and software architecture.

The FuseMetrix team

We pride ourselves on the abilities of our team throughout the business. Our technical team have a great understanding of our clients businesses, allowing them to add value for the long term. They are not the type of people who like to stay away from customers and are often found on customers' sites working with end users to help and make improvements to how they do their job. Customers are initially supported by our Service Delivery team who will seek to log and resolve queries quickly or escalate through to the technical team where necessary. Our admin department keeps our own business running smoothly, using our own system, FuseMetrix in the same way as many of our clients do. Our team is empowered and encouraged to make decisions in the best interest of our clients and our own business but know they are supported by the management team when needed. We are fortunate to have a superb office location, overlooking attractive lakes in Knowlhill, Milton Keynes.