FuseMetrix Group

First class support

All FuseMetrix users receive 24/7 emergency support when they adopt the system. However, in reality we monitor the FuseMetrix application around the clock and our most senior technical specialists are automatically and immediately notified of any issue affecting the network. Nothing is left to chance; they always take swift action to mitigate any potential risk.

We are available to help everyone using our system, and the support process is simple:

  • 1. A member of your staff logs a request – your authorised employees can even raise a request for new system developments
  • 2. We provide your employee with a helpdesk ticket so they can track progress online.
  • 3. Our managers monitor all logged requests so nothing slips through the net.

Daytime support

There is a 9am–5.30pm,UK-based support desk which is available to all FuseMetrix users for all queries.

Out-of-hours support

If you call out of hours, you’ll be given an emergency number to use if you are unable to access your system, for example. However, in general, if there’s an irregularity, the system notifies us and we address it before users even notice.