FuseMetrix's enhanced F&B Hub to aid social distancing

Following recent events, FuseMetrix has identified the need for a more streamlined and Covid-19 F&B ordering systems within food & leisure companies. 


As many UK hospitality businesses adapt to a more flexible, socially distant way of working, they will need to wherever possible reduce human to human contact. Cafes and Coffee shops are a prime area where historically you would expect to have to queue. This is no longer acceptable and new ways must be found. 


FuseMetrix have developed a food ordering service, allowing customers to order & pay for food and drinks direct from their mobile phones, tablets or kiosks around the building. The system offers the ability to run table service or order number ‘ready for collection’ on TV Screens, minimising human contact as much as possible. Your customers do not need to download any special app they can simply access the menu to your site directly on your website. 


The benefits of the FuseMetrix F&B Hub are: 

• No Queues
• Integrates fully with FuseMetrix EPOS
• Protects Staff & Customers
• Enhanced F&B Cost Management
• Improve Stock Control
• Real Time Order Status Information for Staff 

This non-touch, web ordering system will enable customers to order easily and from the table direct, avoiding queues and preventing face to face orders with members of staff. 


The online ordering system integrates fully with the FuseMetrix EPOS, which communicates orders directly to the kitchen staff. Most online systems operate alongside point-of-sale systems and can cause some disruptions with in-house operations. Therefore, by choosing the FuseMetrix fully integrated system, food & leisure companies have the solution to eliminate headaches that third-party apps can bring, whilst reducing costly errors from mistakenly wrong orders.

Encouraging customers to order their own food, will not only reduce the risk of Covid-19 virus spreading, but it will also make the ordering process easier and improve employee productivity. 



Employees can spend less time taking orders and spend more time preparing orders. Especially Chefs who can now work from a touch screen, instead of managing multiple food orders on paper?
Introducing FuseMetrix automation into the kitchen helps the restaurant operate in a well-organised way.


Increase Sales & Profitability 

The FuseMetrix F&B Hub makes the entire process seamless and reduces paper wastage and it will be just as effective when traditional customer patterns return. 

By giving the customer complete control of their order, it is likely they will spend more time deciding what to order and have the option to browse the menu, without being rushed. The web ordering system can prompt customers with up-sells and cross sales as part of the journey, leading to potentially more profitable orders. 


FuseMetrix can help businesses stay ahead of the competition and grow bottom line through its ability to better analyse orders and customer data. This information is crucial for marketing purposes, to understand regular customers, popular food items, promotions and offer performance and drive more effective targeted communications.


Offer Membership Benefits

By understanding the behaviour of individual customers, businesses can enhance the customer-restaurant relationship by providing end to end customer relationship management (CRM) and market to them based on their preferences. 


For all regular and returning customers, companies can introduce membership schemes within the system, where customers can either earn points which they can redeem or use the membership for frequent attendance.

With very few restaurants offering online food ordering facilities, now is the time to take advantage of FuseMetrix’s capability to meet your customers' demands for a safer, faster, more convenient way of ordering, whilst having the data to grow your bottom line. 


Improve Stock Control

Using our system will provide insights to intelligent analytics and comprehensive reporting, to help with stock control.

FuseMetrix will reveal reports that show what food items are selling and enable food & leisure companies to make forecasts and sensible procurement decisions that cut down waste. 

Minimising waste and accurately forecasting the demand of products and the control of materials, will save money as companies can look to add, adjust or remove items from the menu. 

Time to become a FuseMetrix Business! 

FuseMetrix have been in business since 2002 and we pride ourselves in our customer care and the commitment to our team. When the Covid-19 crisis hit, instead of furloughing all our staff, as many tech companies have done, we retained our whole team, working from home, and continued to support our existing customers, whilst our development teams focused on new solutions to enable our customers to re-open safely.

As a result, we have launched the F&B Hub, which we will be offering to all our existing food & leisure clients FREE.

FuseMetrix contains all the information you need, including:

• Online booking system
• Group/party/event planning
• Voucher management
• Integrated EPOS and check-in system
• Café till and stock control systems
• Waiver/Statement of Risk system
• New F&B Hub
• CRM with email marketing
• Incident and accident management
• Stock management
• Human Resources system
• Gross receipts and recognised revenue reporting
• Customer history, product and financial analysis tools
• Self-Serve Kiosks

What Next?

If you would like to implement the F&B Hub, please call us on: +44(0)1908 915905 or complete an online query.

We can give you a fixed price over the phone and if you are happy with our quotation, the next step would be an online video chat with one of our implementation experts. 
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