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About Us

The FuseMetrix Business Management System

The FuseMetrix Group has an insatiable appetite for continuously accumulating the highest possible level of skills, expertise, and practical know-how. The FuseMetrix business management system was built from the ground up, working its way through every detail of the organisations we serve. Established over 20 years ago, FuseMetrix continues to evolve and grow with our customer’s needs. Today, we carry on investing in FuseMetrix to maintain its continual improvement. As a result, we believe it’s the most competitive, whole business management system available. 


Much of our internationally sought-after customer base resides in the leisure attraction industry. However, the FuseMetrix Business Management System can be deployed in a variety of ways for a whole range of different industries and requirements thanks to its flexible and modular architecture. To showcase this, we offer incredible on-site demonstrations of our system allowing you to see exactly how our state-of-the-art system can benefit you at no cost to you. Book one now!


Everyone in the FuseMetrix team focuses on exceeding customer expectations and taking ownership of achieving excellence in service delivery. Our clear internal management structure gives you the reassurance that projects are handled efficiently; thanks to the defined responsibilities and accountability held across departments. As a result, we pride ourselves on giving you a seamless customer experience that really is second to none. 

Our History.

The FuseMetrix Group was founded in 2002 by Matthew Ballinger, following a diverse career covering accountancy, IT, programming and sales as well as commercial experience in hospitality, retail and manufacturing. This broad background gave Matthew a unique perspective on business and has enabled him to conceive of a product that can encompass all business types using a shared module approach. 

After two years of trading, Matthew recruited Dr Richard Irwin, a former associate he had worked with in London when working on a project for Yahoo!. Their shared vision for a browser based complete business solution gradually became a reality through an iterative release process. Since then, the product has grown from strength to strength finding niche verticals in manufacturing, leisure attractions management, insurance claims management, car rental, civil engineering and hospitality. 

In 2022, Matthew Ballinger led a management buyout along with his family investment fund, to form FuseMetrix Holdings, which is now the 100% shareholder in the FuseMetrix Group.

Today the company employs in excess of 25 people, hosting, supporting and evolving the product to meet future business demands. 


Matthew Ballinger

Founder and CEO of multiple successful businesses, Matthew has vast experience in business process analysis, web application development and e-commerce.

Richard Irwin

After completing a doctorate in physics, Dr Richard Irwin went on to run his own contracting company before joining forces with Matthew Ballinger at Web Office Systems, which later became FuseMetrix, as Technical Director, overseeing the development teams and software architecture.