Current career opportunities with FuseMetrix Group
FuseMetrix is a dynamic and thriving business in the Software as a Service space with a specialism in Leisure Attraction Management. Although we have been established for over 20 years we have seen a large acceleration in growth over the past few years and are looking to build our team to offer our customers an even better service and to develop the product further. At present we have the following vacancies, all full time, permanent roles based at our head office in Milton Keynes
If you feel you are the right person for any of these roles then please email your CV
and tell us in one or two lines why you are the right person for the job to careers@fusemetrix.com
Customer Success Director - £excellent basic + benefits
FuseMetrix is a dynamic thriving business creating and delivering a SaaS business management system we have built from the ground up, working its way through every detail of the organisations we serve. While we have constantly been improving since 2002 the Pandemic has accelerated our growth with changes in the business operations in the Visitor & Leisure Attraction market aligning perfectly with our capabilities.
With this continued rapid growth, we are looking to maintain our focus on improving our project delivery and training operations and integrate with post implementation support to create a seamless transition into successful business as usual services.
The Role
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Set the overall vision and strategic plan for the Account Management organisation, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.
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Drive customer outcomes, product adoption and customer experience
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Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
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Reduce churn and drive new business growth through greater advocacy and reference ability
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Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
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Build and lead world-class team:
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Recruit and develop a high performing team
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Develop company-wide customer success culture
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Drive operational practices to track performance of teams and individuals
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Work closely with the sales management and Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)
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Expand our revenue in accounts through new sales and up-sell opportunities
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Deliver transformational leadership so that team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organisation.
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Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
Who we are looking for
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Demonstrated progressive management experience leading teams in a fast moving company
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Demonstrated progressive experience leading customer success managers, account management, or sales teams. Professional services experience is a plus.
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Demonstrated progressive experience leading managers of teams in a SaaS or subscription enterprise software company or similar
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Proven experience leading teams, driving new and expansion sales, driving software adoption and leveraging customer success best practices
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Proven ability to develop strategies, translate them into initiatives and track successful delivery
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Demonstrated ability to lead managers and successfully manage teams across cultures, lines of business, and geographies
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Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
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Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning
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Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
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Able to collaborate across the organisation and with external stakeholders
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Holds strong operational skills that will drive organisational efficiencies and customer satisfaction
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Willing and able to address escalated client issues with speed and urgency
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You share our values, and work in accordance with those values.
What we offer
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Great salary
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25 days holiday plus bank holidays
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Your Birthday off work
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Non-contributory pension scheme
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Private Healthcare
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Internal progression opportunities
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Fun and friendly working environment
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Modern offices
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Free onsite parking
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Free tea and coffee (and the odd biscuit or two)
Benefits:
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Casual dress
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Company events
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Company pension
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Free parking
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On-site parking
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Private medical insurance
Our cloud-based business management software is used extensively by companies in many sectors from manufacturing to consultancy, from indoor skydiving to holiday parks. Our FuseMetrix Leisure Management system, in particular, seems to have struck a chord in the family attraction market and we are experiencing steady growth in this sector.
Our Milton Keynes based technical support team assists customers with their day-to-day support and training needs as well as contributing to product development, documentation and can sometimes provide go-live support on customer sites.
You will be capable of taking control of client requests, queries, and problems and seeing them through to resolution. This is a full-time office-based role, with some requirements to travel to client sites. You will need to be a good team player with excellent communication skills, have the ability to manage your own workload, and work well on your own initiative.
The Role
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To deliver outstanding support to our customers in line with our SLAs
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To represent the company in a positive, polite & professional way at all times
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Participate with colleagues to achieve common goals and to help drive projects forward
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Manage day to day communications with the customer ensuring they are "in the loop" at all times
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Work with the sales, implementation, and technical teams to help solve customer issues.
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Deliver onsite training/installation when necessary
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Troubleshooting hardware issues
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Go-live handholding on-site where needed
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Develop documentation and training guides
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Suggest process, systems, and service improvements
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Ensure accurate records are kept
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Adhere to policies and processes
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Assist in other areas of the business as needed
Who we are looking for
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Experience in providing excellent customer service
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The ability to effectively manage customers who are often feeling anxious about the process of changing such important systems or working to tight deadlines. It is important to be resilient, calm and in control to bring the implantation to a smooth conclusion.
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Highly motivated self-starter with a desire to continually learn and develop themselves
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An excellent communicator/relationship-builder with both colleagues and customers
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Able to effectively and clearly communicate in speech and writing. Able to explain technical issues in an easy-to-understand way.
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Well-organised, attention to detail and have the ability to prioritise tasks quickly and effectively
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A good understanding of retail or leisure type companies processes.
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Technically proficient in the set-up of computers and other hardware, basic network knowledge helpful although we will teach any needed skills
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Able to understand and explain the capabilities of FuseMetrix
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Proficient with both remote and face-to-face customer support
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Positive approach, flexible and comfortable in a fast-paced, customer-focused environment
What we offer
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Great salary
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20 days holiday plus bank holidays
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Your Birthday off work
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Non-contributory pension scheme
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Private Healthcare
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Internal progression opportunities
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Fun and friendly working environment
-
Modern offices
-
Free onsite parking
-
Free tea and coffee (and the odd biscuit or two)
Benefits:
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Casual dress
-
Company events
-
Company pension
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Free parking
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On-site parking
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Private medical insurance
Experience:
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Software Support: 1 year (preferred)
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Customer service: 1 year (preferred)
Work Location: Milton Keynes
Senior Developer x 2 - £40,000 - £75,000 basic (dependent on experience) plus pension and private healthcare
An exciting opportunity in a profitable business for you to work as part of a nimble, yet established, software development team, developing our cloud-based SaaS business management software. Our software is used extensively by companies in many sectors from manufacturing to consultancy, from indoor skydiving to holiday parks. Our FuseMetrix Leisure Management system, in particular, has struck a chord in the family attraction market and we are experiencing growth in this sector with several household names switching to our solution, creating the need for this role.
We are looking for an experienced Full Stack Developer, with good front end skills, who likes variety and comes with a ‘can do’ attitude to work on a multitude of projects within the business, from assisting with core code development to bespoke applications and data migrations. We are immensely proud of our extensive product which as been written over the last 20 years. Consequently, we favour solid procedural code and often are unable to adopt the latest frameworks.
We offer London salaries, a great pension, private medical, free parking and we are situated walking distance from Milton Keynes railway station, as well as cafes and the local shops, amongst other benefits without the headache and costs of a longer commute.
As a PHP Developer, you will be working alongside a highly experienced team of developers and process analysts to an Agile methodology. The role will involve developing full cycle web-based applications using PHP and MySQL (with related technologies).
Join a great, tight knit, social team, with a fantastic product, on an exciting journey doing interesting and challenging work, based in a great location. If this sounds attractive and you would like to find out more, then we would love to hear from you.
Candidates must be UK based and willing to travel to our Milton Keynes office.
Essential requirements:
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Excellent PHP, HTML, JQuery, JavaScript and CSS skills
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Solid background working with MySQL
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Experience integrating web services and APIs
Desirable requirements:
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Good communication skills
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Strong analytical skills
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Knowledge of financial or other key business processes
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A good team player, with positive attitude
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High degree of enthusiasm
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Knowledge of React
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Experience using Bootstrap to build responsive solutions
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Linux System Admin abilities
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Knowledge of Apache Subversion (SVN)
What we offer:
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Great salary
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20 days holiday plus bank holidays
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Your birthday off work
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Non-contributory pension scheme
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Private Healthcare
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Internal progression opportunities
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Fun and friendly working environment
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Modern offices
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Free onsite parking
Benefits:
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Company pension
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Employee discount
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Free parking
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On-site parking
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Private medical insurance
Work Location: Milton Keynes
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Milton Keynes: reliably commute or plan to relocate before starting work (required)
