5 Steps to Reopening Your Leisure Business

Leisure attractions across the world are putting plans in place to reopen – with new rules on social distancing and limits on the number of customers per day.
 
As a Leisure Management System, FuseMetrix have put this list together to support your business with a safe reopening post Coronavirus shutdown.
 
We are pleased to announce that during the pandemic, our technical team have developed additional features to help Leisure businesses reopen safely with new Covid-19 guidelines.
 
We understand safety is fundamental to any operations, so now the requirements are increasing and there is an even bigger risk than before, there is a greater need for implementing changes and getting the right procedures in place to better manage staff and customers.
 

1. Communicate with Your Customers 

 
As your business has been closed for a few months now, it is likely that you’ll want to keep your customers informed about your opening date, any business innovations that have been made during this time and your new safety precautions. With FuseMetrix CMS you have full control updating the information displayed on your website.
 
To ensure your customers see this information, without relying on them to visit your website, you can also keep your customers up to date by utilising Fusemetrix ResponseMail, for effective e-mail campaigns sent straight to their inbox.
 

2. Allow for Social Distancing 

 
Leisure Attractions will need to adapt to more flexible, socially distant ways of working to reduce human to human contact. This means if your business is historically a busy area where you would expect to have a queue, this is no longer acceptable and new ways must be found.
 
This is why FuseMetrix have introduced the F&B Hub, a food and drink ordering service where customers can order and pay from their mobile phones, tables or kiosks around the building. The F&B Hub offers the ability to run table service or order number ‘ready for collection’ on TV Screens, minimising human contact as much as possible.
 

3. Limit Number of Visitors 

 
To prevent further queues and crowds, many attractions can manage the capacity of customers and stagger visitor arrivals throughout the day by limiting the number of tickets available for multiple arrival time slots, you can even add variable pricing to the sessions to encourage people to come at less popular times.
 
The system can show the number of customers on site in real time and the number of expected customers coming in days ahead, so not only will it help with the cleaning between customer use, but it will also limit the number of visitors on site at one time.
 

4. Implement a Safe Work Environment  

As businesses start to trade again, workplaces need to observe the government’s guidance and must consider risk management approaches to safeguard employee’s health and minimise the risk of infection.
 
To provide employees with clear rules and procedures, in a supportive and caring environment, all relevant health & safety records and documentation can be stored on each employee’s file within the FuseMetrix HR feature.
 
 

5. Adapt with Govenment Guidelines 

 
As lockdown measures are gradually lifted, businesses will need to think about making further changes to adapt and fit the latest government guidelines.
Once a higher volume of customers are allowed to visit per day, the length of sessions on the online booking system will need to be changed.
 
The FuseMetrix system can be quickly and easily manipulated to amend capacities, pricebands, timings etc… through the Booking Dashboard. FMX Support + is available 7 days a week to keep leisure sites moving forward.
 

For more information, please call us +44 (0) 1908 915905 

 
 
 

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